Enhanced Analytics for Smiley Feedback Counters
Our battery-powered and wireless Customer Feedback (Moodbox) Counters gather valuable customer satisfaction data with five separate smiley buttons that send data automatically to the choice of On-Premise or Cloud Dashboards.
We've recently updated our ePortal Cloud Dashboard with new visual data analytic charts to assist our customers in gaining insights into customer feedback and building customer loyalty across various locations.
The new performance analytics charts include:
- Feedback Type Totals
- Moodbox Activity
- Overall Median Satisfaction Score
- Daily Feedback Comparison Across Selected Locations
- Feedback Percentage Across All Responses Received
- Feedback Based on Time of Day
Included in this release is the ability for your organisation to configure the smiley button labels that are displayed on the reports and charts.
For additional analysis, the Smiley Feedback Counter can be integrated with our modular People Counter solutions so that real-time customer satisfaction feedback and footfall traffic statistics are available from a centralised web based dashboard.
Contact EvolvePlus for information on how the Smiley Feedback Counters can deliver real-time customer satisfaction survey results or how to implement the enhanced visual data analytic charts into your ePortal Cloud Dashboard.
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