EvolvePlus offers Customer Feedback Counters to gather valuable customer satisfaction information. Our wireless Smiley Feedback and Mood Counter offer a reliable, user-friendly, and affordable solution that will help almost any type of organisation to gain valuable insight to improve customer satisfaction and customer loyalty.
The size and weight of our battery powered Smiley Survey Counters allows for installation almost anywhere. Our counters are designed and built in Europe for the highest quality whilst remaining one of the most cost-effective counters on the market.
The Smiley Feedback Counters are available with choice of 5 separate smiley buttons, with the ability to program button press delay to minimise repetitive button presses. The feedback counter is battery powered for both portability and easy installation, and available with an optional metal brackets for mounting on a stand or wall. It can also be integrated with our Wireless People Counter solution for additional data validation & analysis.
The Smiley Feedback Counter can be integrated with our modular EvolvePlus People Counter solution so that footfall traffic statistics and customer satisfaction feedback are available from a centralised Web Dashboard.
How it Works
There are three main components within the solution:
1. Smiley Feedback Counters
The Smiley Feedback Counters are battery powered for easy installation and are available with choice of smiley button and single colour button models.
2. SNG Hub
The SNG Hub connects wirelessly to the counters to receive the latest, up to date, count data from one or more entrances/areas and is available in either Ethernet or 3G/4G models. Once received, the count data is automatically sent at regular intervals to the IMMOTION software.
3. IMMOTION Software
The IMMOTION software allows organisations to analyse button presses by the hours of the day in both table and pie chart format. The IMMOTION software is available in both On-Premise and Cloud editions.
Only limited stock of this model is available for existing customers. For new customers, a replacement model is not currently available.
Smiley Feedback Counter
Smiley Feedback Counter
The smiley feedback counter is a battery powered wireless device which allows for easy installation into almost any location. The smiley feedback counter has 5 configurable buttons which when pressed will communicate instantly to the SNG (the "Base Station") which then sends the feedback to the IMMOTION software for reporting and analysis. Button presses are sent out with a time stamp generated by an internal clock.
The smiley feedback counter comes with 2x 3.6v AA lithium batteries that will last up to 1 year with standard use.
SNG Hub (Sensor Network Gateway)
SNG Hub (Sensor Network Gateway)
The SNG Hub wirelessly communicates with the smiley feedback counter to receive instant information on which buttons have been pressed. Once received, the data is automatically sent at regular intervals to the IMMOTION™ software where the count data can be viewed for reporting.
The SNG Hub is available in two editions:
Ethernet (SNG10E) Edition
The Ethernet edition (SNG10E) is designed to connect directly into your local network via an Ethernet cable. The SNG10E is ideal for situations where there are Ethernet ports available within a 30 metre range of where the smiley feedback counters are installed. This device is able to collect count data from up to 10 feedback counters within a 30 metre radius.
3G (SNG3G) Edition
The 3G Edition (SNG3G) utilises a cellular 3G connection to communicate through to the IMMOTION™ software. The SNG3G is ideal for situations where there is no Ethernet ports available near the smiley feedback counters. This device is able to collect count data from up to 10 feedback counters within a 30 metre radius. The SNG3G requires a full size 3G SIM (not included) and has been tested with the Telstra 3G Mobile Data SIM - please contact us if you would like us to test with an alternative Australian 3G carrier.
Our IMMOTION™ software allows organisations to analyse button presses by the hours of the day in both table and pie chart format. This information provides valuable feedback that allows you to make data driven decisions on the survey feedback from your customers.
The IMMOTION™ software/database is optimised to handle multiple feedback counters for easy viewing and overall analysis. The IMMOTION™ software/database is scalable so that additional SNG Hub's and/or smiley feedback counters can be added at any time.
Wireless Range Extender
Range Extender for Wireless People Counters
The Range Extender increases the Wireless Range between a Wireless People Counter (Network) and the SNG Hub.
With the Wireless People Counter (Network) solution the SNG Hub captures the counting data from one or multiple counters and uploads it to a local or remote server every minute. This requires the SNG Hub to be located anywhere within a range of up to 30 metres (unobstructed) from the Wireless People Counter. Implementing the Range Extender effectively increases the range between the SNG Hub and a single Wireless People Counter by up to a further 30 metre range.
The Range Extender has been designed for ease of installation: when a SNG device is found the LEDs display the signal strength of the detected device. We recommend the Range Extender is installed in a high position to improve the wireless signal via line of sight.
IMMOTION™ Cloud Hosting
EvolvePlus provides IMMOTION™ on a hosted turnkey cloud solution, leaving you free to focus on what you do best without the burden of ensuring the IMMOTION™ application is stable, maintained, and secure.
Our cloud solution is run on Amazon's secure and scalable AWS platform based out of Sydney Australia for optimal speed and performance.
Contact for pricing